Latin America
& the Caribbean

Contact Us

Frequently Asked Questions
Age Requirements

  • Renter must be 25 years of age with a valid driver's license and a major credit card in his/her own name. Renters 21 through 24 years of age may rent Economy, Compact, Intermediate, Standard, Full sized cars and Mini Vans with an additional $25.00 per day surcharge. Underage surcharge will not appear in total pricing on the reservation.

Payment Information

The following are accepted forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Carte Blanche
  • Diners Club Int'l

CREDIT CARD HOLD: The estimated amount of the rental plus $200.00 will be authorized against your credit card at the time of rental. Unused authorizations will be released upon return of the vehicle.

DEBIT CARD HOLD: The estimated amount of the rental plus an additional amount of $350.00 will be assessed against your debit card at the time of rental. These funds will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process. All debit cards must be US issued.

Payless accepts prepaid cards for payment at car return only

Preguntas Frecuentes

Requirements For Renting

Age Requirements
Payment Information
Drivers' License
Driving Record
Requirements and Restrictions
Local Renter Restrictions
Additional Drivers


Why rent a car at
What does it take to rent a car?
No Show
How can I get a copy of my receipt or rental agreement?
After Hours
Cancellation Policy

Car Rates

Concession Recoupment Fee
Customer Facility Charge
Energy Recovery Fee


What happens if I have a car out on rent that gets recalled?
Does Payless provide a Roadside Assistance Program?
Traffic Violations
Roadside Assistance Program (RSP)
Mechanical Problems
Car Types
Grace Period
Parking/Traffic Violations
Toll Road Requirements


Geographical Restrictions

Payment Options

Debit Cards
Pay Now Terms & Conditions

Equipment Options & Special Requirements

Fuel Policies/Charges
GPS Tracking
Special Equipment
Disabled Drivers

Protections & Coverages

Personal Auto Insurance
Renters Liability Protection (RLP)
Proof of Insurance
Personal Accident/Effects Insurance (PAE)
Collision Damage Waiver (CDW)
Supplemental Liability Insuance (SLI)
Insurance Covered (by my Credit Card)

Rental Policies

No Smoking
Border Crossing
Privacy Policy
Reservations Hold Policy
One Way Rentals
Vehicle Hold


What is Payless Perks?

Customer Service

Does Payless have a lost and found?
Is Payless compatible with Tripit?