Latin America
& the Caribbean

Cancellation Policy

If you need to cancel 48 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $50.00 USD processing fee. If the prepay amount is less than $50.00 USD, the entire amount will be forfeited.

If you do not cancel your reservation 48 hours prior to the scheduled pick-up time or if you fail to rent the car, the entire prepaid amount will be forfeited.

If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.

Retain your reservation confirmation number as it is necessary for modification or cancellation refund requests.

Cancellation refund requests must be made on using your reservation number and canceling your existing reservation.

Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily car rate will apply if you change car types, lengthen or shorten your rental period or change your pick up location.

Upon returning the vehicle, Payless will process a release of the unused portion of the hold taken at the time of pickup subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.

If you fail to return the vehicle as agreed, Payless will obtain additional authorizations from your account to cover the rental charges.